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What do I do if I can't log in?

Check that you are using the email address the user is registered with, that the invitation is not in your spam folder, and that you choose the right organization. If you log in with Microsoft, use your work account.

Most login problems are caused by using a different email address than the one the user is registered with, the invitation ending up in spam, or the user not having been added to the organization yet. Go through the points below. If that does not help, contact us in the chat and we will send a new invitation.

Check this

  1. Correct email address: Use the address you were invited with. If you have several addresses, for example after changing company, try the other one.

  2. The invitation: The first time, you receive an email from AIMZ with a link to set a password. Check your spam folder.

  3. Microsoft login: If your organization logs in with Microsoft, use your work account, not a personal account.

  4. Correct organization: After entering your email address, choose the organization you want to enter. If it is missing from the list, you have not been added yet.

  5. Forgot password: Click Forgot password on the login page.

The AIMZ login page. 1: the email field. 2: Log in. 3: Forgot password?

For administrators

If a new colleague cannot log in, check that the user has been added with the correct email address and has access to the project or department.

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