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FAQ and troubleshooting

Answers to common questions and what to do when something looks wrong.

21 articles
How do I stop a counter claim from affecting the final forecast before it is settled?Leave the cost at 0 until you agree. The cost claim shows what has been notified, while only the cost goes to the final forecast.
Can I register a Change Order Subcontractor without income?Yes. Register the change order in Change Order Subcontractor as usual, and leave Income / Counter Claim unlinked. Use the Group field, for example "Deviation", to set them apart.
Can I add costs to a Change Order Client after it has been approved?Yes. You can link new subcontractor change orders to it, or add new cost lines with zero income, for example an expected addition.
How do I see whether a line on a Change Order Client is linked to a subcontractor cost?Look in the Cost column on the line. A linked line shows a link icon and the number of links, while a line without a link shows the Link button.
Can I save a change order before everything is ready and complete it later?Yes. Create the change order with what you have and save. You can go back and edit it at any time before it is sent to the client.
Can I get a different layout for the PDF export of a Change Order Client?For now there is one standard template for the export, but you can get your logo added, and AIMZ welcomes requests for customization via the chat.
Why do drafts from the change management system show up in AIMZ?Change orders that only exist as drafts in the change management system can end up in the approval queue in AIMZ. Do not approve them until they have been sent…
Why do I have to approve a change order again after it has been changed in the change management system?When a change is updated in the change management system, it goes back to approval in AIMZ, so the final forecast does not change without you being in control.
Can I add a cost to a Change Order Client without a Change Order Sub?Yes. If you add a cost line directly to a Change Order Client, AIMZ creates an expected addition on the production code. It can later be converted into a Change…
Can subcontractor change orders come from the change management system while client change orders are entered manually?Yes. You can run a hybrid where Change Order Sub comes in via the integration, while Change Order Client is registered directly in AIMZ, or the other way around.
Why doesn't the final forecast increase when I register cost price on a Change Order Client?Cost price only adjusts the revised budget. If the change order should affect the final forecast, you must link an actual cost (Change Order Sub) to the line.
Why aren't images included in the PDF when I export a change order?Only PDF attachments are merged into the export. Images such as JPEG are added as separate files in a ZIP file. Combine the images into a PDF first to get…
Can I create a template with fixed cost lines that are added to all new change orders?No, not at present. Fixed site setup and administration lines must be added to each change order. You can save a fixed column layout as a table profile.
Why can't I change the income on changes that come from the change management system?With full automation of changes, income and cost are synchronised automatically — here is how to turn the setting off if you want to manage them yourself.
Can I keep track of which changes have been invoicedHow to create a custom column (e.g. «Invoiced: Yes/No») to keep track of which changes have been invoiced.
Can a Change Order Sub have a negative cost?How to register a Change Order Sub with reduced scope as a negative cost, and how it differs from a counter claim
Can the client approve change orders directly in AIMZ?About client approval in AIMZ.
Why do all cost lines get full income when I approve a change order with several lines?Explains why approving a change order with several cost lines linked to the same income gives full income on every line.
Can I see the history of events on a change order or production code?How to find the history log of events and amount changes on a change order or production code.
Why do I see old zero lines on change orders, and how do I get rid of them?About redundant income lines of NOK 0 that can linger on old change orders, and how to remove them.
What do I do if the client does not want to use the system?How to handle a client who does not use AIMZ.