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FAQ and troubleshooting

Answers to common questions and what to do when something looks wrong.

17 articles
Why does AI suggest an expense item that seems wrong?The AI suggestion is a suggestion, not a choice made by a person, and it can be wrong. Check the suggestion, or link the financial account permanently to the expense…
What does the blue information icon in front of an invoice line mean?The blue information icon shows that the invoice has been changed manually, for example that the production code has been switched. Such invoices are not automatically linked to the expense…
What does the magic wand on an unlinked invoice mean?The magic wand means AI in AIMZ has read the invoice and suggested where it should be linked. The invoice is not linked until you confirm.
Why do some invoices end up under «no account»?The invoice is posted to an account that does not exist in the AIMZ project. Add the account, and the transactions are moved there.
What does the warning triangle next to the production code on an invoice mean?The warning sign means the production code does not match between AIMZ and the accounting system — here is how to fix it.
Why does the same invoice appear several times on a production code?Several lines with the same invoice number are often different postings from the accounting system — here is how to check.
Why does an invoice appear twice, and how do I check it?How to find out whether an invoice appears twice, and which one you should reject.
Can I change the posted period on part of an invoice?How to split an invoice so that part of the amount is placed in a different posted period than the rest.
Why am I getting lots of irrelevant invoices, and can I ignore an account series?Why irrelevant invoices from a particular account series show up in AIMZ, and how to set the project to ignore them yourself.
Why doesn't an invoice automatically end up on the correct project?Explains why suppliers must mark invoices with the project number for them to be matched automatically to the correct project.
Can I see the history of outgoing invoices?About history and overview of outgoing invoices
What do I do if the invoiced amount differs from the billing schedule?About differences between the invoiced amount and the billing schedule.
Where does AIMZ get supplier details from?How the supplier search works, and what to do if a supplier cannot be found in the register.
Can I edit an invoice that has already been processed?About editing processed invoices.
Why is my invoice not showing in the overview?Troubleshooting when an invoice is missing in AIMZ.
What do I do if an invoice has the wrong production code?How to correct the link on an invoice with the wrong production code.
Can I move an invoice to another project?About whether invoices can be moved between projects.